Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
We offer standard shipping across the United States.
- Standard Shipping: 3–5 business days
- Free Shipping: Available on orders over $55
Delivery times are estimates and may vary depending on location and carrier delays.
Order Tracking
Once your order ships, you’ll receive a tracking link via email. Please allow up to 24 hours for tracking information to update.
Shipping Issues
If your order arrives damaged, incorrect, or is lost in transit, contact us at info@trycanis.com within 7 days of delivery. We’ll make it right.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by carriers, weather, or other factors outside our control.